Troubleshooting ad issues

Use these checklists to diagnose IMA (VAST) and custom native ad issues in the Experiences player before you contact WSC Sports support.

IMA ad issues

• If an IMA ad isn't playing, first check it in Google's IMA tag tester. Disable any ad blockers.

  • If the ad doesn't play there, recheck its setup in Google Ad Manager (GAM).

• If the ad plays on one platform but not another (for example, it works on iOS but not on Android):

  • For iOS, the full ad loading logic lives in the sample app. It may change if features are added.
  • For Android, ad loading is built into the SDK, but you must configure imaHandler exactly as shown in the sample app.

• If the ad fails on all platforms, test with this sample ad.

  • If this ad works, the original ad likely has a configuration issue.

• If the test ad doesn't work, check for a VPN or network filter. VPNs often block IMA requests. Try switching to mobile data or another network.

• If the VPN isn't the issue, reconfirm that:

  • The ad is tied to the correct label
  • The API key is valid
  • The ad is configured to match the expected content

• If none of the above resolves the issue, contact WSC Sports support.

Custom format ad issues

• Start by confirming that your implementation uses the ad-loading logic from the WSC Sports sample app.

  • Custom ad support isn't included in the SDK. Your app must handle it.

• All ad loading currently happens on the app side. If there's an error:

  • Share the message with the WSC Sports team
  • Extract relevant logs or breakpoints

• If you see an error about a missing Google account ID:

  • On iOS, set this in Info.plist
  • On Android, set it in AndroidManifest.xml
  • The sample app shows how this value is configured.
  • Share your configured account ID with WSC Sports to verify it matches expectations.

• If you see a "no ads to show" or "no fill" error, it means no creatives were returned:

  • Check GAM for the correct adUnitId and templateId
  • Confirm they match what's set in the app
  • You can also share these values with WSC Sports to verify

• If everything seems correct, double-check the campaign status:

  • Ensure it's not expired
  • Creatives are attached and active
  • No audience targeting or frequency limits are suppressing delivery

• If you're still blocked, contact WSC Sports support.